Why do I have to verify my identity?
In order for us to comply with legal requirements and continue to deliver a secure service to our customers, it's necessary to verify details submitted to us upon registration of UK Postbox accounts.
We have two forms of identity verification, Basic and Enhanced.
Will I go through the basic or enhanced process?
Which process you need to follow depends on whether you are an individual or an incorporated business and the UK Postbox address you have chosen. The table below shows the criteria for each process, with a link to further information about them.
Basic Identity Verification
If all of the following are true, you and others named on the account will do our Basic Identity Verification:
- You are a private individual or a sole trader.
- You are applying for any of the following:
- A PO Box
- Royal Mail Redirection Address
- Poole Street Address
- London N13 Address
- London WC1N Address
- Parcel Forwarding Address
Tell me more about the basic process
Enhanced Identity Verification
If any of the following are true, you and others named on the account will do our Extended Identity Verification:
- You are a partnership or an incorporated business (LTD, LLP, LLC or PLC).
- You are applying for any of the following:
- London SW19 Street Address
- London W1 Street Addresses
Tell me more about the enhanced process
If you’re signing up as a trust or charity organisation, please contact us for more information on the requirements.