Guide to Enhanced Identity Verification
We are regulated under the London Local Authorities Act 2007 (section 75), and the Money Laundering and Terrorist Financing (Amendment) Regulations 2023, for the prevention of potential fraud and money laundering via the service we provide. Our MLR registration number is XLML00000192390.
In order for us to comply with legal requirements and continue to deliver a secure service to our customers, it's necessary to verify information submitted to us upon registration of UK Postbox accounts.
Partnerships, incorporated businesses (LTD, LLP, LLC or PLC) and anyone, including individuals, using our SW19 or W1 London Street Addresses need to follow our Enhanced Identity Verification process.
The key difference between this and our basic identity verification process is that we must also verify your address information.
How does the process work?
Your personal details will automatically be run through an identity verification product. Our automated AI verification will attempt to instantly confirm your identity based on your uploaded documents. In cases where automatic verification is not possible, applicants must go through our manual verification process supplied by our trusted partners, checking the name, address and date of birth details entered during registration, against multiple data sources to confirm the validity of the information.
All ID documentation submitted is handled and processed in accordance with the General Data Protection Regulation (GDPR). We are registered with the Information Commissioners (ICO), and our registration number is ZA038907.
What is required for different customers?
Individuals
- Certified colour photo ID for each named person
- Proof of Residential address for each named person
Sole Trader
or Partnership
- Photo ID of owner/partner and each named person
- Proof of Residential address for owner/partner, and each named person
- Proof of Trading address
Incorporated Business (LTD, LLP, LLC, PLC)
- Photo ID for account holder (unless director and beneficial owner), each director and beneficial owner
- Proof of Residential address for account holder (unless director and beneficial owner), each director and beneficial owner
- Proof of Trading address
- Certificate of Incorporation
- Proof of Registered Office address
Not sure if you’ll go through the basic or enhanced verification process? Click here to find out.