Getting Started - The Sign-up Process
We’ve put together this short guide on how to get a UK Postbox address and account. The process is quick and easy but there are a few steps to take before we can give you your address and plan.
1. Choose an address type and location
Select an address type and location that includes the features you need to access. Please view our pricing page for a breakdown of what’s included in each address type.
- PO Box Address
- Street Address
- Business Address
- Redirection Address
- Parcel Address
2. Select your mail plan
You’ll be given the option to choose a mail plan depending on the amount of mail you expect to receive on a monthly basis. Don’t worry if you choose a letter plan and receive the odd parcel, they’ll just be charged on a pay-as-you-go basis, and the same is true for receiving letters on a parcel plan.
3. Verify your identity:
We have two forms of identity verification, Basic and Enhanced.
Which process you need to follow depends on whether you are an individual or an incorporated business and the UK Postbox address you have chosen. The table below shows the criteria for each process, with a link to further information about them.
What’s required for identity verification?
Basic Identity Verification
- You are a private individual or a sole trader.
- You are applying for any of the following:
- A PO Box
- Royal Mail Redirection Address
- Poole Street Address
- London N13 Address
- London WC1N Address
- Parcel Forwarding Address
Enhanced Identity Verification
- You are a partnership or an incorporated business (LTD, LLP, LLC or PLC).
- You are applying for any of the following:
- London SW19 Street Address
- London W1 Street Addresses
4. Setup Complete:
Your account will be activated, address/es set up and details emailed to you. You can download the UK Postbox App for mobile devices by visiting the iOS app store, use the link below or visit our app download page to learn more.
