FAQ's

  • Parcels - In simple terms, how does it work ?

    UK Postbox gives you an online UK mailing address with total remote control from anywhere in the world. You have full control of your postal mail through a secure online account and you can manage you mail in real time, both receiving and forwarding parcels from wherever you are.

     

    1. Parcel is delivered and signed for into our secure mailing facility

    2. All parcels are sorted, barcoded and input into our computerised automated system. From this point we know where every item is and so do you through your online account.

    3. A picture is taken and uploaded to your secure UK Postbox online account, so you can see the parcel

    4. Forward on – You can forward any item to anywhere in the world, you are in total control. Choose your forwarding address, postage/courier service and repackage if required. Its really that simple and just what for the parcel to arrive.

  • Letters - In simple terms, how does it work ?

    UK Postbox gives you an online mailing address with total remote control from anywhere in the world. You have full control of your postal mail through a secure online account and you can manage you mail in real time, both sending and receiving without any delays. You can view, recycle, shred or forward your mail at the click of a button.

    1. Mail is delivered into our secure mailing facility

    2. All mail is sorted, barcoded and input into our computerised automated system. From this point we know where every item is and so do you through your online account.

    3. Envelopes are scanned and uploaded to your secure UK Postbox online account

    4. You decide what action to be taken next, well it is your post
    scanned – The envelope is opened and the contents are scanned into a PDF document. This is then uploaded to your online account where you can read, save or print out
    recycled – Help save the planet and yourself time by discarding unwanted mail by the click of a mouse
    shredded – Destroy any sensitive information, safe guarding your security at no extra cost
    forward on – Whether opened and view online or not you can forward any item to anywhere in the world, you are in total control.

    Envelopes are only opened by our security cleared staff when you request to have an item scanned for viewing in your online account. Items that you have requested to just be shredded, recycled or forwarded will never be opened.

  • Do I need to provide for proof of address?

    Yes, We are regulated under the London Local Authorities Act 2007 (section 75) and the Money Laundering Regulations Act 2007 for the prevention of potential Fraud and Money Laundering via the service we provide. Our MLR registration no is 12729809

    All ID documentation submitted is handled and processed in accordance with the Data Protection Act. We are registered with the Information Commissioners (ICO) and our registration no is ZA038907.

    In order for us to comply with legal requirements and therefore continue to deliver a secure service to our customers, it is necessary to verify personal details submitted to us upon registration of UK Postbox accounts. 

    The process you will be asked to complete is dependent on whether you are a personal or business customer. Business accounts require different information dependent on Sole Trader/partnership or Incorporated Ltd, LLP, LLC, PLC.

    Your personal details will be run automatically through an identity verification product called URU. This product supplied by our trusted partners at Tracesmart, checks the name, address and date of birth details entered during registration against multiple data sources to confirm the validity of the information.

    - See more at: http://ukpostbox.com/help-faq/the-identity-verification-process-kyc.html

  • Do I need to provide Personal Identification?

    Yes, we are regulated under the London Local Authorities Act 2007 (section 75) and the Money Laundering Regulations Act 2007 for the prevention of potential Fraud and Money Laundering via the service we provide. Our MLR registration no is 12729809

    All ID documentation submitted is handled and processed in accordance with the Data Protection Act. We are registered with the Information Commissioners (ICO) and our registration no is ZA038907.

    In order for us to comply with legal requirements and therefore continue to deliver a secure service to our customers, it is necessary to verify personal details submitted to us upon registration of UK Postbox accounts. 

    The process you will be asked to complete is dependent on whether you are a personal or business customer. Business accounts require different information dependent on Sole Trader/partnership or Incorporated Ltd, LLP, LLC, PLC.

    Your personal details will be run automatically through an identity verification product called URU. This product supplied by our trusted partners at Tracesmart, checks the name, address and date of birth details entered during registration against multiple data sources to confirm the validity of the information.

    - See more at: http://ukpostbox.com/help-faq/the-identity-verification-process-kyc.html

  • How do I sign up?

    Step 1. First, sign up. https://client.ipostalmail.net/SignUp Choose your address and service is right for you and complete the registration process.

    Step 2. Follow the Identity Verification Process, by uploading the required documents for more info goto http://ukpostbox.com/help-faq/the-identity-verification-process-kyc.html

    Step 3. Tell everyone your unique UK Postbox address and if required redirect you postal mail. We can send you a simple NEW ADDRESS email or you can use your account to send letters to any authorities and Banks that will require the change of information by letter.

    Step 4. Log in to your account at https://client.ipostalmail.net and view your mail! It's that simple!

  • What is a unique customer number?

    This is the number that we issue to you as soon as we have received your documents, and completed the verification process. This unique customer number needs to be on all your mail, as this is scanned and will allocate your mail to your secure online account. This does not apply to prime street addresses.

  • Which UK Postbox account is right for me?

    This really depends on the amount of mail you expect to receive. If you are unsure about the volume of mail, you can start on a lower priced plan, and move up if required.

    Please use our price calculator to get the right address and mail plan http://ukpostbox.com/help-faq/pricing-calculator.html

  • How long does it take to setup an account?

    The main online registration process is instant, you then need to complete the verification/upload documents process.

    We aim to complete and process accounts within 24 hours (during working/office hours)

  • Do I need to supply UK Postbox with identification?

    Yes, we treat security and confidentiality as of utmost importance. In this fast moving high-tech world we now live in, our own identity and security must be kept secure, therefore every UK Postbox user needs to be verified inline with the UK's laundering guidelines.

    This is a very straightforward process that can be completed with no fuss. You simply complete the verification form and supply two forms of identification, which you can then upload to our secure server, email, post, or fax to us directly.

  • How do I pay for this service?

    With a PAYG price plan, you top up your account through your profile, with a debit/credit card, or PayPal (You do not need to have an account to use PayPal) There is also the option of bank transfer, see below

    With a Lite, Standard or Premier plan, You pay your subscription for 3, 6 or 12 months when you sign up, and then pay for any extras through your profile in the same way as PAYG

     

    Bankers: HSBC, 165-167 High Street, Poole, BH15 1AU. UK

    Name: UK POSTBOX LIMITED

    Sort: 403736

    Account: 02047535

    IBAN: GB62MIDL40373602047535

    BIC: MIDLGB2111P

    SWIFT: MIDLGB22

     

  • How quickly will I receive my new address?

    The main online registration process is instant, you then need to complete the verification/upload documents process.

    We aim to complete and process accounts within 24 hours (during working/office hours)

  • Does UK Postbox outsource any part of the process?

    No, all mail stays within our own dedicated mailrooms and storage facilities. No mail is sent to a third party outsourced company at any stage of the process unless you request your items to be forwarded via a postal/courier service.

  • Where is my mail stored?

    Your mail is processed through our own dedicated mailroom facility, there it is bar-coded, scanned, and delivered to your online account. All mail is then stored at one of our secure storage facilities

  • What happens if my credit runs low?

    We will send you an email requesting an account top up. All you have to do is click on the link, and it will take you to a secure payment processing page, once you have completed the payment, your account will be credited immediately

  • What payment options are there?

    We accept debit/credit cards and PayPal payments. If you want to pay by bank transfer please see details below 

    Bankers: HSBC, 165-167 High Street, Poole, BH15 1AU. UK

    Name: UK POSTBOX LIMITED

    Sort: 403736

    Account: 02047535

    IBAN: GB62MIDL40373602047535

    BIC: MIDLGB2111P

    SWIFT: MIDLGB22

    Please include your UK Postbox customer ID number or full name in the payment reference field

  • How can I be sure my documents will be safe and secure?

    Your details will be completely secure. We do not release personal information under the data protection act, please see our privacy policy.We are not wholly owned by public authorities, we are a private company so we do not give out details under the Freedom of Information Act which applies to most public authorities.

    We provide you with a world class online mailing facility whilst ensuring your information is kept private and confidential.

  • Is there a cancellation fee?

    There maybe a cancellation fee if you cancel before the end of your contract. Please goto out terms and conditions for full details. http://ukpostbox.com/personal/terms-and-conditions.html

    There is no cancellation policy with PAYG account, unless your account has a negative balance. 

  • Do I have to be in the UK?

    No, we offer our services to customers, both business and personal, around the world.

  • What type of people use UK Postbox services?

    UK Postbox offers UK Po Box and street addresses - services that are ideal for people who travel a lot, have holiday homes in the UK or abroad, expats living abroad, internet shopping from outside the UK, people who want a fixed permanent address for life regardless how many times they move and for those who want to move to the future, today and read their post mail the same way as their email.

    Businesses benefit from their own online mailroom increasing productivity, streamlining staffing and reducing costs without large capital expenditure. In today’s tough and competitive marketplace it is important to make sure all business keep costs down, productivity up and customer communications effective.

  • Where can I find my profile?

    If you click on your view my profile button, it will take you to your profile.

    view_profile

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