How can we get in contact with you?
You can email us, send us a message via message centre, skype us, phone us, use our webchat, or even fax us!
Office open hours: 9am to 5pm, Monday to Friday. Please note these times are GMT (see clock above)
Skype : ukpostbox.com
Fax: 0870 4953948
Head Office details Registered in England - Company No 6723381 UK Postbox Limited 13 Freeland park Wareham Road Lytchett Matravers Poole Dorset BH16 6FH United Kingdom
How can I request a feature or report a bug?
If you click 'Talk to us' in the portal, it gives you another menu of Send message, Report Bug, Request Feature.
Simply click the one you want, and type away...your comments and views are important to us
What is the message centre, and where do I find it?
The message centre is great way to send messages to any department about your mail or account. It is easier and more secure than email, as the message is kept on our secure server, and you need to login to read it.
It can be found once you login under the talk to use button, message centre tab of your profile, or the view messages button in the portal
Parcels - In simple terms, how does it work ?
UK Postbox gives you an online UK mailing address with total remote control from anywhere in the world. You have full control of your postal mail through a secure online account and you can manage you mail in real time, both receiving and forwarding parcels from wherever you are.
1. Parcel is delivered and signed for into our secure mailing facility
2. All parcels are sorted, barcoded and input into our computerised automated system. From this point we know where every item is and so do you through your online account.
3. A picture is taken and uploaded to your secure UK Postbox online account, so you can see the parcel
4. Forward on – You can forward any item to anywhere in the world, you are in total control. Choose your forwarding address, postage/courier service and repackage if required. Its really that simple and just what for the parcel to arrive.
Letters - In simple terms, how does it work ?
UK Postbox gives you an online mailing address with total remote control from anywhere in the world. You have full control of your postal mail through a secure online account and you can manage you mail in real time, both sending and receiving without any delays. You can view, recycle, shred or forward your mail at the click of a button. 1. Mail is delivered into our secure mailing facility 2. All mail is sorted, barcoded and input into our computerised automated system. From this point we know where every item is and so do you through your online account. 3. Envelopes are scanned and uploaded to your secure UK Postbox online account 4. You decide what action to be taken next, well it is your post scanned – The envelope is opened and the contents are scanned into a PDF document. This is then uploaded to your online account where you can read, save or print out recycled – Help save the planet and yourself time by discarding unwanted mail by the click of a mouse shredded – Destroy any sensitive information, safe guarding your security at no extra cost forward on – Whether opened and view online or not you can forward any item to anywhere in the world, you are in total control.Envelopes are only opened by our security cleared staff when you request to have an item scanned for viewing in your online account. Items that you have requested to just be shredded, recycled or forwarded will never be opened.
What do I need to provide for proof of address?
Suitable proof of address documents include utility bills, phone bills, rent agreement, council tax reports, or bank statements. These must be less than 6 months old. If you are not able to provide a similar form of address ID, please contact us to see how we can help
What Personal Identification do I need to provide?
A passport, driving licence, ID card or similar alternative are all acceptable forms of ID. If you have a problem with providing one of these, please contact us to see how we can help you
Form 102 needs to be completed and returned with your ID verification as it requires signature. You can download Form 102 here
How do I sign up?
Step 1. First, sign up. Choose which service is right for you, complete the registration process which includes personal and contact detail and credit card information.
Step 2. You will receive an email with simple form to complete which you need to upload, email, send or fax to us with two forms of ID.
Step 3. Tell everyone your unique UK Postbox address and if required redirect you postal mail. We can send you a simple NEW ADDRESS email or you can use your account to send letters to any authorities and Banks that will require the change of information by letter.
Step 4. Log in to your account at https://client.ipostalmail.net and view your mail! It's that simple!
What is a unique customer number?
This is the number that we issue to you as soon as we have received your documents, and completed the verification process. This unique customer number needs to be on all your mail, as this is scanned and will allocate your mail to your secure online account. This does not apply to prime street addresses.
Which UK Postbox account is right for me?
This really depends on the amount of mail you expect to receive. If you are unsure about the volume of mail, you can start on a lower priced plan, and move up if required.
If you would like help or advice on this issue, please call us, or send us an email to email@example.com
How long does it take to setup an account?
The main online registration process is instant, you then need to complete and upload/email/fax or post the verification form, and 2 forms of ID. We aim to complete the verification process within 24 hours (during working/office hours)
Do I need to supply UK Postbox with identification?
Yes, we treat security and confidentiality as of utmost importance. In this fast moving high-tech world we now live in, our own identity and security must be kept secure, therefore every UK Postbox user needs to be verified inline with the UK's laundering guidelines.
This is a very straightforward process that can be completed with no fuss. You simply complete the verification form and supply two forms of identification, which you can then upload to our secure server, email, post, or fax to us directly.
How do I pay for this service?
With a Lite, Standard or Premier plan, You pay your subscription for 3, 6 or 12 months when you sign up, and then pay for any extras through your profile in the same way as PAYG
We also offer credit facilities to companies subject to credit checks.
How quickly will I receive my new address?
As soon as we receive your Form 102, and both address, and personal ID, we will start processing your account.
This is normally completed within a few hours, at a maximum of 24 working (office) hours.
UK Postbox downloads available
Form 102 download link - http://tinyurl.com/6ylc24c
Commercial invoice download link - http://tinyurl.com/3l3sdqk
Commercial invoice continuation sheet - http://tinyurl.com/6a2vpsc
Parcels maximum weight and dimensions
The maximum weight per parcel we can accept is 31.5kg and the maximum dimensions per parcel are 120cm x 80cm x 80cm.
If you have a requirement larger than these please, contact us firstname.lastname@example.org
Do I need to pay VAT
VAT is payable on all services supplied by UK Postbox, subject to your actual location and account typeUK - Both personal and business accounts that are verified as being located within the UK are subject to UK VAT @ 20%. If you are VAT registered then you can claim the VAT back under UK purchases.EU - Personal accounts that are verified as being located within the EU are subject to UK VAT @ 20%.Business accounts, based outside the UK but within the EU, maybe exempt from paying UK VAT. You need to supply us confirmation of your VAT number, commercial website address, or business letterhead, so that we can verify your status.Outside EU - Both personal and business accounts that are verified as being located outside the EU are exempt from paying UK VAT
Shopping from outside the UK and ebay buyers
We have seen a massive increase in ebay buyers using UK Postbox with the ADDRESS and SEND service. If you use online (internet) shopping from outside the UK this service is ideal as it allows you to order and have goods sent to your own UK Postbox address, we will collect, store and forward to you overseas.
Many internet sites will not ship goods outside the UK, but now with UK Postbox you can order goods from any UK based website and have them sent to your UK Postbox address. We will sign for all packages on your behalf and then upload the details of the package and a digital picture of the outside packaging to your secure online account. You then are able to request to have the item forwarded to any address worldwide or wait until more items arrive and then send a larger parcel